On today’s episode, Dr. Allen Miner and his co-host Dr. Mark Mouw dive deep into the art—and science—of onboarding, with a special focus on their Virtual Chiropractic Assistant (VCA) program. Drawing from decades of hands-on experience running successful clinics, they unpack the transformative power of crystal-clear SOP manuals, well-defined KPIs, and a streamlined onboarding process that attracts top-tier talent. You’ll hear just how these systems have drastically improved not only the quality of CAs in their own clinics, but also the stability and efficiency of practices partnering with Chiro Match Makers.
Dr. Allen and Dr. Mark walk listeners through their step-by-step approach, highlighting the unique aspects of their VCA onboarding process—from initial discovery calls, to the creation of custom SOP manuals and robust training systems. They shed light on the difference between hiring a run-of-the-mill VA and what sets their professionalized, fully-supported VCA service apart—saving clinic owners time, money, and tons of headaches.
Whether you’ve been struggling with high CA turnover, unsure training protocols, or simply want to future-proof your practice, this episode is packed with actionable insights and behind-the-scenes details you won’t want to miss. Join Allen and Mark as they pull back the curtain on what it really takes to build a durable, efficient, and professional chiropractic business in today’s evolving landscape.
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