Hiring the right associate is only the beginning.
What happens after they say yes can determine whether they stay for 6 months—or the next 10 years.
In this episode of the Built to Scale Podcast, Dr. Alan Miner and Dr. Mark Mouw break down the often-overlooked process of onboarding an associate doctor and why the first 60 days matter so much.
A great onboarding process should make expectations clear, give the associate the tools to succeed, and take the knowledge that lives in the owner’s head and turn it into a repeatable system.
In this episode, they discuss:
✅ Setting clear expectations and agreements from day one
✅ Creating a structured 60-day onboarding process
✅ Recording training videos and building SOPs
✅ Using AI to turn training into documented systems
✅ Establishing KPIs so associates know what success looks like
✅ Making training measurable through quizzes and sign-offs
✅ Why documentation makes your practice more scalable
✅ The importance of transparency with your practice’s financials
✅ Connecting individual performance to the bigger picture of the business
✅ Building an environment where great associates actually want to stay
One of the biggest takeaways:
Don’t just hire an associate and expect them to figure it out.
Show them what success looks like.
Train them on how to achieve it.
Measure the right things.
And give them a clear path to becoming part of the team.
Because great onboarding isn’t just about teaching someone their job.
It’s about building a relationship that can last for years.
Hiring:
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