Chiro Match Makers

Relationship Specialist – 1076524

Job Description

We’re looking for a purpose-driven, natural-conversationalist individual who has a proven history of providing excellent customer service!
You will be responsible for all the activities in building and maintaining customer relationships through superior client service and follow‑up communications. You will be responsible for helping our clients achieve their goals by maximizing the implementation and office compliance of our software. 

This is a fully remote position!

98% of your day will be spent speaking with our customers
Who we want

  • Do you have a gift for meeting new people and getting them to like you?
  • Are you an upbeat person who can easily get others excited about what they are going to do?
  • Do you get a thrill from winning and accomplishing your goals?
  • Do you instinctively customize your approach when building relationships?
  • Are you a natural conversationalist, presenter, and/or storyteller? 
    Who we are
    We are a fast-paced, innovative Internet billing technology company with an extraordinary client-centered culture and focus on client relationships. We offer comprehensive cloud-based practice management software, billing and revenue cycle management service, and client coaching for maximum profitability, compliance, practice growth, and office efficiency. 
    What you will do
    • Help practice owners reach their business goals and build their dream practices through transition to the Genesis platform and culture 
    • Teach practice owners how to use Genesis’s basic features to improve office profitability, patient flow, compliance, and billing processes 
    • Teach practice owners and staff a new methodology and approach to running their business, allopathic vs osteopathic. 
    • Communicate with practice owners and office staff, software developers, training staff, and off-shore billing assistants
    • Hold practices accountable to commitments, schedules, and goals. 
    • Improve client profitability, including revenue cycle management, performance analysis, office workflow optimization, compliance, system configuration, training, patient scheduling and no-show management, and patient visit documentation 
    • Promote teamwork with providers to troubleshoot problems 
    • Facilitate client referrals All training will be provided!
      What you need
      • Solid problem-solving skills 
      • Excellent verbal and written communication skills, you must be comfortable speaking, teaching and presenting to clients.
      • Customer service experience is required
      • Comfortable at conflict resolution 
      • Comfortable at managing multiple high priority projects 
      • Comfortable with Internet and various computer systems 
      • Sales experience is a plus but not required 
      • College education or equivalent is a plus (life experience is equally valued, if not more) 
      • Recent college graduates welcome – on-the-job training available 
      • No billing or coding education required  
        Things you should know
        • Full time 
        • Fully Remote
        • PTO
        • Health Insurance
        • 401K
        • $47,500 – $55,000 plus bonuses 

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