Job Title: Operations Specialist
Location: Omaha, NE
Job Type: Full-time
Pay: $70,000 to $85,000 + potential bonus! (based on experience)
Benefits:
- PTO
- Health Insurance
- Dental Insurance
- Vision Insurance
- Long-Term Disability Insurance
- 401K with company match and profit share potential
Work Schedule:
- Monday to Friday
- Around 45 hours per week with flexibility for some remote flexibility
Job Description:
As an Operations Specialist, you will support both our investment management team with account maintenance, trading, reporting & analysis, and compliance management, as well as our client service advisor team by managing the underwriting of life, disability, and long-term care insurance contracts for our clients. This role requires a responsible, focused, highly organized person willing to work collaboratively with team members and partners in the Northwestern Mutual home office to deliver a superior client experience. This is a salaried position on the operations team – no sales or business development is required in this role.
Main Responsibilities:
- Manage the investment account set-up process, including forms, signatures, and client contact.
- Manage the underwriting of the firm’s life insurance, disability, and annuity products.
- Run investment analysis and performance reports.
- Run insurance illustrations and in-force ledgers.
- Perform account maintenance – transfers/deposits/withdrawals, address & beneficiary changes.
- Monitor open case inventory of account operations tasks in the process.
- Monitor existing client policies for rating reconsideration opportunities.
- Handle routine client service matters via e-mail, phone, and website.
- Solve routine account compliance matters.
- Oversee application flow and schedule medical exams.
- Communicate effectively with clients and prospects, underwriters, producers, and fellow team members throughout the underwriting process.
- Organize and manage case inventory and maintain status tracking reports.
- Effectively and efficiently fund and refund life insurance premiums.
Qualifications:
- High attention to detail, dedicated personal responsibility, and strong organizational skills.
- Must exhibit the highest level of discretion and good judgment.
- Ability to effectively work through challenging situations with limited formal authority.
- Ability to embrace change and work in a fast-paced professional environment.
- Proactive mindset with the ability to anticipate and resolve issues.
- Bachelor’s Degree in Finance, Accounting, Economics, or a related field.
- Licensing: Life & Health licensed within 90 days of hire; FINRA Series 7 & 63 to be obtained in the first year of employment.
