Training Team Specialist- Genesis

We are a fast paced, innovative medical practice management software company with extraordinary client-centered culture and focus on client relationships. We offer comprehensive cloud-based practice management software, billing and revenue cycle management service, and client coaching for maximum profitability, compliance, practice growth, and office efficiency.

You will join the help desk team answering tickets/calls from users. These tickets will range from asking how to perform an action in the system to obtaining needed information about system bugs to send to our support team. This position reports directly to the Training Department Director.

Qualifications:

  • The ability and desire to learn, understand, and promote our healthcare management platform.
  • Excellent writing skills
  • The ability to summarize phone calls and write detailed steps for our users to take to achieve their desired outcome.
  • Once knowledgeable in the system – to write help pages to assist users in self training.
  • Basic computer skills
  • Typing skills
  • Navigate browsers (Firefox, Chrome)
  • Google Hangouts, Drive

Compensation:

$35,000/year plus bonuses

Medical and dental plan

21 days of PTO

Job Type: Full-time

Salary: $35,000.00 /year