Automotive Service Manager- Direct Auto Mall

Job Description

Service Manager

We are a growing and thriving used automotive dealership; looking for a qualified Service Manager to oversee service operations and to manage our service team!

As the Service Manager you will build long lasting relationships with our clients by understanding their needs, and delivering a great service experience. The Service Manager directs and coordinates activities concerned with service and repair of vehicles, acquisition of automotive equipment and operation and maintenance of automotive repair facilities to maximize profitability, increase client satisfaction, and acquire new clients. You will also be responsible of leading our service team by training, supervising and retaining our technicians.


Promotes and increases sales of services, parts, and accessories

Oversees and manages repair estimates

Coordinates automotive repair and maintenance services to obtain maximum utilization of technicians, automotive equipment, parts and resources to prevent operational delays

Trains and manages the service team

Reviews technician’s performance

Reports department sales and implements strategies to increase profitability

Oversees daily operations of the service department

Maintains compliance with quality standards

Ensures customer satisfaction and retention

Manages inventory, scheduling, vendor partnerships and equipment maintenance


Three or more years of experience as a Service Manager

In-depth automotive repair knowledge

Experience with Independent Car Dealerships- Pre owned cars

Volvo experience is preferred

Ability to lead and teach technicians

Excellent problem-solving skills

Valid driver license and a good driving record

Excellent customer service skills.

Outstanding communication skills both verbal and written

All applicants must pass pre-employment testing and background checks


$72,000 base salary plus bonus based on sales ($72,000-$150,000)

Health insurance, dental and vision plan


Life insurance

Paid vacation

Job Type: Full-time

Salary: $72,000.00 to $150,000.00 /year


  • Automotive Service Management: 3 years (Preferred)

Additional Compensation:

  • Commission
  • Bonuses

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off


  • Customer service
  • Sales
  • Mechanic experience